Terms & Conditions

1. Acceptance of Terms

By accessing or using the La Caféine website, mobile application, or visiting any La Caféine outlet, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Use of Services

You agree to use our services only for lawful purposes. You shall not:

• Use our website or app for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems or user accounts
• Interfere with the proper functioning of the website or app
• Transmit any viruses, malware, or harmful code
• Reproduce, duplicate, or exploit any portion of our services without written permission

3. Account Registration

When creating a La Caféine account (via website or app), you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for more than 12 months.

4. Orders & Payments

• All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise
• Orders placed through our app or website are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Payment is processed securely through third-party payment gateways (Razorpay, UPI, cards)
• Prices are subject to change without prior notice

5. Loyalty Program

• The La Caféine Loyalty Program is free to join and open to all customers
• Points are earned at the rate published at the time of purchase
• Points expire 12 months after the last transaction
• Points have no cash value and cannot be transferred to another account
• We reserve the right to modify or discontinue the loyalty program at any time
• Misuse or fraudulent accumulation of points may result in account termination

6. Intellectual Property

All content on the La Caféine website and app — including logos, trademarks, text, images, graphics, and software — is owned by La Caféine or its licensors and is protected by Indian and international intellectual property laws.

You may not reproduce, modify, distribute, or commercially exploit any content without our written consent.

7. Franchise Inquiries

Information provided on our website regarding franchise opportunities is for informational purposes only and does not constitute an offer. Any franchise agreement is subject to separate detailed terms negotiated between La Caféine and the franchisee.

8. Limitation of Liability

To the fullest extent permitted by law, La Caféine shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Disclaimers

• Nutritional information is provided as guidance and may vary slightly due to preparation methods
• While we take every precaution with allergens, we cannot guarantee a completely allergen-free environment
• Product availability may vary by outlet and season
• Promotional offers are subject to specific terms and may be withdrawn at any time

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

11. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated terms.

12. Contact

For questions regarding these terms, contact us at:

• Email: legal@lacafeine.in
• Phone: +91 88988 88829