Privacy Policy

1. Introduction

La Caféine ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application, visit our outlets, or engage with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Full name, email address, phone number, and date of birth
• Billing and delivery addresses
• Payment details (processed securely via third-party gateways)
• Loyalty program membership data and transaction history
• Job application data including resume and cover letter
• Franchise inquiry information

Automatically Collected Information

• Device type, browser type, IP address, and operating system
• Pages visited, time spent, and navigation patterns on our website
• Location data (with your consent) for the "Find a Café" feature
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Processing orders, reservations, and payments
• Managing your loyalty program account and rewards
• Personalising your experience and menu recommendations
• Sending promotional offers, newsletters, and event invitations (with consent)
• Processing job applications and franchise inquiries
• Improving our services, website, and app through analytics
• Complying with legal obligations and preventing fraud

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and understand usage patterns.

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand traffic and usage patterns
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share your data with:

• Payment processors (Razorpay, Stripe) for transaction processing
• Delivery partners (Swiggy, Zomato) for order fulfilment
• Analytics providers (Google Analytics) for website improvement
• Email/SMS service providers for marketing communications
• Law enforcement agencies when required by law

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits to protect your personal information.

However, no method of electronic storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Loyalty program data is retained for the duration of your membership.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access and request a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent for location tracking

To exercise these rights, contact us at privacy@lacafeine.in.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, contact our Data Protection Officer:

• Email: privacy@lacafeine.in
• Phone: +91 88988 88829
• Address: La Caféine Headquarters, Jubilee Hills, Hyderabad, Telangana-500045